The WatBox package can help you to automate the response to your customer WhatsApp message. You can use simple Flow to auto respond or we can integrate any AI bot that can respond to your customer’s messages.
Automate the Whatsapp Response
Automate the WA Response - Platform
Auto Response in Flow :
Create a Record Trigger Flow With business entry conditions
Create a Formula with Text Data type
Choose Action → Apex Action → Auto Response Flow Handler
Click Done
To Send Normal Text Message :
Create a new Resource With Type as Formula and Data type as Text
Construct the formula.
(NOTE : Parameters must be separated by Semicolon)
Examples for formula construction :
“SendMessage;”+{!Get_Related_Custom_Meta_Data.WA_CustomObject__Display_Number__c}+”;”+”Reply Message;”+{!$Record.WA_CustomObject__Contact__c}
SendMessage – To send Normal Text Messages
Display Number – Business Number
Customised Message – Your Customised Message
Record Id – Corresponding record Id (Custom Object Id / Contact Id)
To Send Template Message :
Create a new Resource With Type as Formula and Data type as Text
Construct the formula.
Examples for formula construction :
“Send Template Message;” +{!Get_Related_Custom_Meta_Data.WA_CustomObject__Display_Number__c}+”;”+”hello_world;”+{!$Record.WA_CustomObject__Contact__c}
Send Template Message – To send Template as Message
Display Number – Business Number
Template Name – Name of the template
Record Id – Corresponding record Id (Custom Object Id / Contact Id)
Enter the Label for Action
Toggle the messageDetails Input field and choose the created formula variable
The Final Flow looks like this
Automate the WA Response - Advanced
Auto Response in Flow :
Create a Record Trigger Flow With business entry conditions
Create a Formula with Text Data type
Choose Action → Apex Action → Auto Response Flow Handler
Click Done
To Send Normal Text Message :
Create a new Resource With Type as Formula and Data type as Text
Construct the formula.
(NOTE : Parameters must be separated by Semicolon)
Examples for formula construction :
“SendMessage;”+{!Get_Related_Custom_Meta_Data.myWhatsapp__Display_Number__c}+”;”+”Reply Message;”+{!$Record.myWhatsapp__Lead__c}
SendMessage – To send Normal Text Messages
Display Number – Business Number
Customised Message – Your Customised Message
Record Id – Corresponding record Id (Lead / Case /Contact)
To Send Template Message :
Create a new Resource With Type as Formula and Data type as Text
Construct the formula.
Examples for formula construction :
“Send Template Message;” “+{!Get_Related_Custom_Meta_Data.myWhatsapp__Display_Number__c}+”;”+”hello_world;”+{!$Record.myWhatsapp__Lead__c}
SendMessage – To send Normal Text Messages
Display Number – Business Number
Template Name – Name of the template
Record Id – Corresponding record Id (Lead / Case /Contact)
Enter the Label for Action
Toggle the messageDetails Input field and choose the created formula variable
The Final Flow looks like this
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