Industry
Telecommunication
Products
Overview
- Aervivo Inc is a B2B network provider.
- Providing services across United States.
- Empowering a new breed of ISPs with simple, scalable technology,
tools and systems, enabling them to provide consumers a delightful connectivity experience and equitable access to the digitized world.
Problem Statement
- Since Aervivo manages the business through Partners, Managing partners can be a complex task, and having the right system in place can help streamline the process and improve efficiency. So Aervivo need a strong portal for the partners to collaborate and run the business.
- Keeping partners up-to-date on network connectivity, device issues, uptime and downtime issues, and asset availability can be a challenge for any organization.
- Allowing partners to manage customer data and inquiries via the Aervivo platform can help improve efficiency and collaboration between partners and Aervivo.
- Addressing partner and customer issues and keeping track of records and allocation of work orders is a time consuming task for Aervivo.
Our Proposed Solution - Partner Community
- Aervivo’s Cloud Platform enables ISP partners to deploy fiber-grade hybrid networks across small and large communities faster than fibre and at a fraction of the cost.
- We set up a partner community to manage all partner information and to onboard new partners. Here are some benefits of using the partner community:
- Real-time data
- Self-service
- Improved visibility
- Integrated the middleware system into Salesforce and allowing partners to identify all device statuses and activate/deactivate connections from the partner portal can be a great way to improve partner management and streamline operations. Here are some benefits of this integration:
- Aervivo can allocate the assets to the partners where the partners can identify the assets for their service location.
- Enabled the provision to the partner users to manage all their tasks & routine.
Our Proposed Solution - Service Cloud
- The service cloud feature has been enabled for partners, allowing them to manage all customer queries through cases.
- Partners can manage work orders in order to address all customer cases.
- Partner also have provision to raise a ticket with Aervivo via portal.
- Aervivo can manage all partner cases from the Salesforce service cloud, assigning work orders and technicians to resolve tickets.
- Partner user will have provision to see all the cases, Tickets & the metrics.
- Leveraged powerful reporting & dashboards to identify the resolutions time, work order closing time faster.
Result
- Improved visibility
- Self-service for Partners via Partner Community
- Real-time data by Middleware Integration
- Improved communication & efficiency
- Improved customer experiences by Service Cloud
- Faster case resolution.
- Overall, by leveraging a partner community to manage all partner information and onboarding new partners, and enabling partners to manage all customer information, allocate assets, and manage their tasks and routine, Aervivo improved partner management, streamline operations, and drive growth.
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