Transport & Logistics

Our customer is an international parcel delivery service for parcels weighing under 30 kg that delivers 5.2 million parcels worldwide every day.

• As a £2.2bn turnover business.
• The company has about 22,000 employees.
• Attending 60,000+ cases per day.
• 2000+ Salesforce Users.

• The customer receives a large number of booking issues from the website that is multilingual.
• 24/7 Support was unable to provided by the customer.
• Average handling time is inefficient.
• Despite having different teams to support multiple languages, they would like to automate the entire process to reduce manpower and Average Handling Time.

• Despite being a Salesforce product, the data is stored on a separate platform that is well connected with the main Salesforce platform and this helps the business to monitor the sales figures including the target vs achievement.
• Understands the business logics and optimises the complexity around the calculations involved in the sales achievements and provides the better visibility on the sales reports.
• Enabled the advanced filters to the dashboard and makes the users to handled the reports in one place.

• It is transparent in the way that the metrics are calculated and It actually saves time vs spreadsheet solution.
• It also helps the customer  to compare the revenues to the prior year or month. This allows the user flexibility to better evaluate historical performance trends as well as metrics vs targets.
• By comparing actual results to a target specified for the statistic, this dashboard enables you to identify top and bottom performers based on important indicators like revenue, sales margin, and sales cost.
• Irrespective of how big or little your company is. This product offers features to accommodate any organization size and satisfy all business needs.