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WhatsApp Business Features
Inbound Message
Outbound Message
Notification
Bulk Messages
Receiving Media Messages & Location Messages
Restrict Messages based on keywords
Available from Opportunity & Custom Objects
Supports Service
Reports to track the number of messages
Available in Mobiles
Inbound Message
When a new message is received a new lead records gets created if there is no records for the respective number
Outbound Message
Outbound Messages can either be template messages or normal text messages
Notifications for each inbound Messages
Users get notified for every new inbound message.
Bulk messages from campaign
Sending Personalized Template messages to multiple recipients in single button click
Receiving Media Messages and Location Messages
Image Message
Location Message
Document
Audio Messages
Video Messages
Restrict Messages based on keywords
Available from Contact, Case, Opportunity and Custom Objects
Opportunity – Messages can be sent to Primary contact of opportunity
Custom Object
Supports Service
Service agents can resolve cases via Whatsapp. When conversation starts after 24 hrs a new case gets created. First Message of customer is assigned to Subject and Description.
Reports to track the number of Messages
Available in Mobiles
Messages can also be sent / viewed from Mobiles.
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