Business growth depends on how business can engage with customers and partners. Every business needs to connect with the customers and their partners to collaborate and make successful growth.
Customers always expect to interact with business to get them clarified on their queries and issues or get knowledge on the products. Customers should see the status or process of the queries handled by the business.
Partners as well need to collaborate with business to bring and close deals efficiently. Also business and partners can collaborate on a deal and close it with a higher success rate.
The Salesforce community can help connect your business with customers and partners. You can collaborate with them for every move in your business with communities.Knowledge articles should help the customers to get the issues sorted out without reaching the business support. When the customer starts to search for a Query our community should help them to find the solution for the issues. Partners can create Leads/Opportunities and close it by closely working with business.
Salesforce communities are classified for customers and partners. Communities can be enabled with cases, knowledge articles, Opportunities, reports…etc
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