Manage manufacturing sales and service with precision and efficiency.
Connect your manufacturing operations with a unified Salesforce workflow, replacing disconnected systems with streamlined processes. Gain the visibility, control, and consistency you need to scale with confidence.
Strengthen manufacturing operations end-to-end
Four connected capabilities that carry a manufacturing business from planning through fulfillment and support.
Connect Your Systems. Simplify Your Operations.
Bring Salesforce, ERP, and other business applications together to create a seamless flow of information across your manufacturing operations. Reduce repetitive data handling and help teams work from consistent, connected data.
- Connect ERP, CRM & business systems
- Eliminate repetitive data entry
- Improve visibility across teams and processes
- Create a unified view of your business data
Eliminate Process Bottlenecks Across Teams
Replace fragmented, manual processes with connected workflows that automatically move work from one team to the next — from sales and design through costing and service.
- Standardize approvals and business processes
- Automatically route tasks and notifications
- Accelerate handoffs across Sales, Design & Costing
Turn Operational Data Into Actionable Insights
Give teams and leadership a clear view of activities, resources, opportunities, KPIs, and service performance — all in one place.
- Get real-time visibility across operations
- Track resources, opportunities & performance
- Identify bottlenecks before they impact delivery
Enhance traceability across the service lifecycle
Connect installation, warranty, maintenance, service, contracts and equipment upgrades into a more coordinated after-sales process.
- Track every asset from installation through upgrades
- Link warranty and service history to each customer
- Support audits with complete service records
Manufacturing Salesforce with sales, service and AI built in
Sales & Service Automation
Connect requirements, design, costing, approvals and order handoff into one workflow.
What's Included
- Capture requirements in a structured process
- Connect Sales & Design with shared visibility
- Streamline costing & quoting workflows
- Automate approvals based on business rules
- Simplify order handoffs with zero re-entry
Agentforce AI
Never miss a customer call — AI answers when your team can't, pulling real answers from Salesforce.
What's Included
- Always-on call coverage, day or night
- Context-aware answers pulled from Salesforce
- Seamless handoff to a human when needed
- Every call logged automatically
- Stronger customer retention over time
ERP & Ecosystem Integration
Connect Salesforce with SAP, Oracle, NetSuite and 20+ everyday business tools.
What's Included
- Real-time data sync with your ERP
- Field-level mapping you can see and trust
- 20+ pre-built integrations across categories
- Marketing, payment, sales, cloud & comms tools
- One connected ecosystem, zero manual re-entry
Salesforce in your operations
One connected system, mapped to how your business actually runs — from ERP data to the everyday tools your teams already use.
ERP & Business Systems
Your inventory, production and financial data already lives here. Instead of re-entering it elsewhere, Salesforce connects directly to it.
Every tool your teams already use
Salesforce sits at the center of your existing tools — marketing, payment, sales engagement, cloud storage and communications, all connected.
Microsoft Teams
Amazon Connect
What this means for manufacturing operations
Less manual work
Reduce repetitive data entry and manual coordination across teams.
Faster process execution
Automate handoffs, approvals, assignments and notifications.
Better operational visibility
Give teams and leadership a clearer view of activities and performance.
Reduced revenue leakage
Create more controlled, connected sales processes with fewer gaps.
Support throughout implementation and beyond
From onboarding to ongoing operations, Inno Valley Works helps you configure and run Salesforce with confidence — with no obligation for this first conversation.
