Industry
Products
Customer Overview
Aervivo is a B2B telecommunications provider operating across the United States, empowering ISP partners with scalable connectivity infrastructure and operational systems.
The company enables partners to deliver reliable connectivity experiences to end consumers through modern digital workflows, scalable infrastructure management, and partner-driven service operations.
As partner operations expanded, Aervivo required a centralized Salesforce ecosystem capable of improving operational visibility, streamlining support processes, and enabling scalable partner collaboration.
Business Challenges
Aervivo operated through a large partner-driven ecosystem where ISP partners were responsible for delivering connectivity services to customers across multiple regions. As operations scaled, managing customer support workflows and operational visibility became increasingly complex.
Partners lacked real-time visibility into network connectivity, device status, uptime monitoring, and asset availability, making it difficult to respond quickly to service issues and maintain operational transparency.
Customer onboarding and information management workflows were fragmented across systems, resulting in inefficient handling of customer interactions and operational delays.
Support operations relied heavily on manual coordination for ticket tracking, work order allocation, and technician management, impacting issue resolution speed and service quality.
Aervivo required a scalable system that could centralize partner collaboration, improve operational visibility, and streamline customer support workflows across teams.
Salesforce Solution Delivered
Innovalley implemented a centralized Salesforce ecosystem using Experience Cloud and Service Cloud to improve partner collaboration, streamline support operations, and enhance operational visibility.
The solution enabled partners to independently manage customer onboarding, monitor device status, track assets, and raise support requests through a unified digital platform.
Middleware integration was implemented to synchronize operational data directly into Salesforce, ensuring real-time visibility across customer, partner, and support workflows.
Salesforce Ecosystem, Features & Business Outcomes
Unified Operational Workflow
Innovalley implemented a centralized Salesforce ecosystem to streamline partner collaboration, customer support operations, and operational visibility across Aervivo’s telecommunications network.
The integrated workflow connected ISP partners, operational systems, and internal support teams through Salesforce Experience Cloud, Service Cloud, and middleware integration.
Unified Workflow
ISP Partners → Experience Cloud Portal → Middleware Integration → Salesforce Service Cloud → Support Teams & Technicians
This centralized ecosystem enabled real time operational visibility, improved workflow coordination, and scalable partner management across service locations.
Operational Improvements Achieved
Improved Partner Collaboration
Faster Support Resolution
Centralized Customer Operations
Scalable Partner Ecosystem
Enhanced Operational Visibility
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