Salesforce Knowledge Subscriptions : Keep Your Community Connected
Knowledge stays valuable when users stay updated. Subscribed helps users follow, bookmark, and receive real-time updates on knowledge articles in Salesforce Experience Cloud.
Subscribed
Manage Knowledge Engagement in Salesforce
Subscribed is a Salesforce solution designed to improve how community users interact with knowledge articles.
Instead of one-time access, users can stay connected to articles through subscriptions, bookmarks, and notifications. This ensures they always have access to the latest information without actively searching for updates.
The solution works seamlessly within Salesforce Experience Cloud and supports:
- Knowledge Articles
- Community Users
- Lightning Components
- Custom Community Pages
39K+ Happy clients all over world.
Knowledge Article Subscription
Users can subscribe to articles using a bell icon and receive updates whenever new versions are published.
Bookmark Important Content
Save articles using a star icon and revisit them anytime from a personalized saved articles list.
Real-Time Email Notifications
Subscribers receive instant email alerts when articles are updated, along with direct links to the latest version.
Version Update Alerts
Ensure users always stay informed with the most recent content and article updates instantly without manual tracking.
Ratings and Feedback
Users can rate articles and provide valuable user feedback, helping improve content quality, relevance, and usability.
Continuous Engagement Workflow
Subscriptions and updates work seamlessly within Salesforce, keeping users continuously engaged.
Subscribed
What Subscribed Can Do
01.
Increase Community Engagement
Encourage users to interact with knowledge articles beyond a single visit.
02.
Improve Content Visibility
Ensure updates reach the right audience through automated notifications.
03.
Enhance User Experience
Make it easy for users to save, revisit, and stay updated on important content.
04.
Actionable Feedback Insights
Collect ratings and feedback to continuously improve your knowledge base.
05.
Stronger Customer Connection
Keep your audience informed and engaged through ongoing communication.
Subscribed
Two Actions, Continuous Engagement
Users open and explore knowledge content within the community.
Save articles or subscribe for future content updates.
Automatic email alerts are triggered when articles are updated.
Users can directly view the latest article version from Salesforce.
Works seamlessly with Experience Cloud, Knowledge Articles, Community Interfaces, and Lightning Web Components.
Start Using Subscribed
Turn your knowledge base into an active engagement channel inside Salesforce.
