WatBox : Multichannel Engagement for Salesforce
WatBox brings SMS, WhatsApp, Voice, and AI together inside Salesforce for smarter customer conversations.
WatBox
Manage Customer Communication in Salesforce
- SMS Messaging
- Omnichannel Communication
- Voice Communication
- Campaign Automation
- AI-based Interaction Handling
- WhatsApp Integration
4.9/5 Rated on AppExchange
Multichannel Messaging
Send and receive messages across SMS and WhatsApp while maintaining conversation history within Salesforce.
Voice Communication
Handle voice-based customer interactions and sync call data with CRM records.
Track conversations and maintain communication history within Salesforce.
Centralized Team Inbox
Manage customer conversations from different channels in a unified interface, enabling better coordination across teams.
Campaign Management
Run broadcast and drip campaigns across messaging channels with structured workflows.
AI-based Interaction Handling
Use AI to automate responses for common queries and assist teams in managing high volumes of conversations.
Omnichannel Coordination
Ensure consistent communication across channels with a unified view of customer interactions.
01.
Unified Communication
Bring multiple communication channels into a single system within Salesforce.
02.
Improved Context
Maintain complete visibility of customer interactions across channels.
03.
Faster Response Handling
Reduce delays by enabling real-time communication and centralized management.
04.
Operational Efficiency
Minimize the need for multiple tools and manual coordination between teams.
05.
Consistent Customer Experience
Ensure uniform communication regardless of the channel used.
CONNECT SALESFORCE WITH WhatsApp
Interaction Flow
A business connects SMS, WhatsApp, and voice channels with Salesforce.
Customer interactions are initiated or received across these channels.
Conversations are managed within a centralized interface.
AI and automation assist in handling responses and follow-ups.
Start Using WatBox
WatBox enables businesses to manage customer communication across multiple channels within Salesforce, providing a more structured and consistent engagement approach.
